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Play video: Beyond the Ride: The Dbyk Customer Experience

The Speaking Wheels Show · S1 · E6 · October 26, 2024

Beyond the Ride: The Dbyk Customer Experience

About this episode

This episode features an insightful interview with Akshay Mehta, the founder of Dbyk, a prominent cycling store in Pune. Akshay recounts how he ventured into the cycling business after observing a lack of comprehensive options in the market. He emphasizes Dbyk's dedication to an exceptional customer experience, sharing anecdotes like a customer bringing back coffee beans from a long journey as a token of appreciation. We also cover Dbyk's impressive growth to three locations in seven years and the passion that underpins the cycling industry.